Returns & Exchanges

1.              Overview

1.1           If for any reason you are unhappy with any of our products or their size, you can either return them to us and receive a refund or exchange them based on stock availability, all within thirty (30) days of receipt of the product. The process is easy for all orders. In case of exchanges, we will cover the cost of shipping the new item back to you however you will be liable for shipping the old item back to us and for the payment of custom duties, if based outside the European Union.

1.2           If you need to make a return or an exchange or if you have any question on our Return & Exchange Policy, please send an email to info@thefleecemilano.com. We will organise the pick-up directly from your selected address.

1.3           Once we receive the returned item, we will credit the payment back to you using your original payment method or ship to you the new item you have selected.

2.              Item condition

Products must be returned in an unused, re-sellable condition, and with all garment tags still attached. Returned or exchanged items that are damaged, soiled or altered will not be accepted and will be sent back to the customer.

3.              Receiving a refund

3.1           In case of any returned item, your refund can only be credited through the original payment method. We will process the refund within 3 business days after the item is received by us.

3.2           If you are based outside the European Union, any customs duties, sales taxes and related costs will not be refunded by us.

4.              Faulty goods

4.1           Products will be deemed to be faulty if they are received damaged by the customer. Any products that are damaged as a result of wear and tear are not considered to be faulty. Where appropriate we will offer to repair any faulty items. If we cannot fulfil this replacement, you will receive a refund for the item or a suitable replacement.